| Question: | Should we resell the current critical illness cover contract to an existing critical illness client? |
| Answer: | The definitions have been reworded in order to make it clear what is, and is not, covered and to make sure that that future advances in medical techniques have been taken into account. This should reduce the need for changes in the future and create more certainty for customers. The current contract includes critical illnesses that our previous critical illness contracts pre 18 March 2007 did not cover. Therefore for the above reasons, there is no simple or straightforward answer to this question; each case will need to be considered individually. |
If advisers do decide to rebroke an existing critical illness policy, they will need to ensure that their clients consider the following, for example, before replacing their existing contracts with a new critical illness cover contract:
These changes in circumstances may result in their clients being rated, excluded or even declined for conditions previously covered at no extra cost. The client will need to fully understand the difference in cover between their existing policy and the new contract. Therefore, an adviser could be left open to complaints if existing critical illness business is resold and the clients are then subject to claims that would have paid out on previous terms and conditions. Existing policies should not be cancelled until new acceptance has been received and understood by the customer and they are happy to go on risk. |
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| Question: | Is Total and Permanent Disability built into the range of critical illness cover products or will my client need to pay extra? |
| Answer: | Total and Permanent Disablilty is a listed illness under Legal & General's range of critical illness policies and is an included benefit subject to underwriting. There is no additional cost for Total and Permanent Disability. For the full definition please view Legal & General's Guide to Critical Illness Cover here. |
| Question: | What if I have a claims enquiry? |
| Answer: | Please view the following for Claims Contact details here. |
